Return and Shipping
Before returning unwanted merchandise, please email Shop@starbornskirts.com. Once approved, please carefully package the merchandise to ensure it arrives in sellable condition and mail to: StarBornSkirts, 201 S. County Line Road, Plant City, FL 33566. Please include copy of the email or a note with your name, email address, order number and reason for the return. No refunds will be honored for products returned without prior approval.
Upon arrival, returned merchandise will be inspected. Refunds for unworn, unwashed items in sellable condition returned within 30 days of the purchase date will be credited back to the card used to purchase. Refunds for returned merchandise exclude shipping costs. The customer is responsible for the shipping costs to return the product.
Unfortunately, we are not currently able to honor requests to exchange merchandise. Please follow the return policy instructions above and then order the desired merchandise at your convenience.
All custom ordered merchandise and sale merchandise are final sale and requests for returns will be denied. In addition, any altered skirts such as music holes, drawstrings, or customized tailoring may not be returned. Skirts sent in to be refunded will be returned to the purchaser.
We are unable to process any returns at an expo booth. Return requests on purchases made at an expo booth should be submitted as stated above in our Return Policy.
We offer FREE standard shipping on all U.S. domestic orders over $125!
*Note: We are not responsible for international duties, fees, and charges. Unfortunately, we cannot offer any specific advice regarding any customs-related fees that you may incur in your country. For specific information, it is best to consult with your local government import office.
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